Terms & Conditions

 

 How to place an order

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. If you prefer to order by telephone you can do so by calling 0208 245 4467.  Items you do not require can be removed from your basket at any time.  All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

 

Delivery 

Most items are kept in stock and dispatched by courier and normally arrive within 2 days. All courier deliveries should be signed for as "Unchecked". If you notice any damage we need to be notified within 24 hours in order to process any claim. Any requests for reimbursement after this time cannot be entertained due to our courier's claims policy.

A receipt signature is required, so any preferred delivery date / address should be advised.

All possible risks are considered to be passed to the buyer at the time of acceptance as defined here above. If circumstances such as accidents, general or partial strikes, lock-out, lack of transport, severe weather, general or partial fire at the premises of the seller, etc, relieve the seller of his responsibilities. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

 

Refund / Cancellation Policy 

Goods in perfect condition may be returned for refund or exchange within 10 days of receipt, subject to prior written notice.  After this time we reserve the right to decline a return or charge a 20% re-stocking fee at our discretion. We can arrange collection by courier at £35 plus vat.  Sorry, but no returns are accepted after 14 days from receipt of goods. PLEASE CONTACT US FIRST BEFORE RETURNING ANY GOODS TO OBTAIN CORRECT ADDRESS.

 

Payments 

All credit card transactions are subject to security clearance

Telephone orders have to pass the same security procedures, and may be affected by any of the following;

1: Billing address differing from delivery address.
2: Orders where the card billing address is a P.O.Box number.
3:Alerts where the card provider believes the use may not fit in with regular purchasing patterns.

 

 

Trade or Business Customers 

Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and / or re-stocking charges.

 

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. We will not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties 

 

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk. 

We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them. 

 

Law & Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

 

 

Use of This Website

You are permitted to use our website for your own purposes and to download Brochures from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.